Public Safety Dispatcher Supervisor

This employment opportunity is open to current, regular City of Oxnard employees in the Police Department

The City of Oxnard's Police Department is seeking a Public Safety Dispatcher Supervisor with strong leadership skills to join the team. The successful incumbent will be thoroughly familiar with the Police Department's dispatch procedures; demonstrate a full understanding of all applicable policies, procedures, and work methods associated with assigned duties; train and supervise lower‑level Public Safety Dispatcher positions; and perform related duties as assigned.

The Public Safety Dispatcher Supervisor is a supervisory level class and requires prior experience in public safety emergency dispatch. This classification is distinguished from the next lower classification of Public Safety Dispatcher by the performance of supervisory responsibilities and technical expertise.

General supervision is provided by the Public Safety Communications Manager. Functional supervision is provided by the on‑duty Police Watch Commander. Incumbents are required to train and provide functional and technical supervision to Public Safety Dispatchers.

This position works a varied shift schedule, including nights, weekends, and holidays.

Essential Functions:

• Supervises and participates in the full array of duties assigned to classes in the Public Safety Dispatcher series.
• Receives, records and assigns call types and prioritizes incoming calls for law enforcement, fire, medical, emergency, and other Department services.
• Dispatches units based on the nature of the call, resource availability, assigned geographical area, and location of the call; monitors unit status.
• Dispatches police personnel to routine and emergency calls and monitors the assigned units to ensure officer safety and additional support needs; provides officers with information regarding suspect identification, warrants, gang affiliations, offender registration, license status, vehicle registrations.
• Answers incoming business and emergency calls; takes complaints, and requests for information from citizens and where appropriate refer calls to appropriate parties.
• Operates teletype and computerized law enforcement information systems to update information or retrieve information in response to officer requests.
• Enters information into the Computer Aided Dispatch system.
• Assists other law enforcement and fire agencies as necessary.
• Assists the Police Watch Commander in various administrative tasks.
• Assists in the development of and application of training for new hires and experienced Dispatchers.
• Involved in collateral assignments and committees that complement the Communications Center such as quality assurance, patrol/communications, fire/communications, technology update projects.
• Plans, assigns, evaluates, and supervises the work of Public Safety Dispatchers to the Communications Center, maintaining standards through leadership, accountability, praise, and discipline.
• Participates in the development of policies and procedures and monitors work activities to ensure compliance with established policies and procedures.
• Monitors computer operating systems, hardware, and network equipment to identify issues and works with outside vendors and technical staff to resolve problems.
• Identifies training needs, coordinates and oversees the training program, and works with trainers to overcome trainee deficiencies.
• Performs and directs communication activities in routine and emergency situations, resolving operational conflicts between personnel and service recipients at the field level.
• Determines priorities and performs multiple tasks simultaneously in a fast‑paced, high‑stress, emergency work environment.
• Performs other related duties as required.

The following are minimum qualifications necessary for entry into the classification:

• Associates of Arts/Science degree or the completion of 60 semester units from an accredited college or university. (Must be attached to your application)

• Possess the equivalent of four (4) years of Public Safety Dispatcher…