Technology Systems Intern

Effective January 1, 2027 the Technology Systems Intern salary range will increase from $16.90 - $25.61 per hour to $17.40 - $33.67 per hour.

Tier I - $17.40 - $21.15

Tier II - $21.70 - $26.39

Tier III - $27.70 - $33.67

Working under the supervision of the Technology Systems Manager, the Technology Systems intern carries out various functions, both technical and administrative, to support the District's computer systems, network, and voice communication equipment and facilities. The intern also assists District staff with related matters. Work is typically conducted during a standard, daytime workweek; however, the role may necessitate occasional evening and weekend work to complete special projects or address urgent requests.

The Technology Systems intern is expected to possess a diverse skill set encompassing, but not limited to, Microsoft Windows administration, network security protocols, and basic project management principles. As an integral part of the technology team, the intern will participate in monitoring system performance metrics, assist in procedural documentation, and collaborate closely with both District control systems staff and senior technology personnel.

This role will offer the intern a comprehensive experience in enterprise‑level information technology practices, and provide opportunities for implementing solutions that align with federal, state, and industry‑specific regulations.

In summary, the Technology Systems intern will be a vital asset to the Technology Systems team, supporting a broad array of initiatives and ensuring that the District's technology infrastructure operates efficiently and securely. The position serves as a foundational role for those aspiring to further their career in information technology, offering a rich tapestry of tasks that touch upon system administration, policy formulation, and end‑user support.

• Serve as the primary and secondary points of contact for District staff and IT product vendors, respectively, providing comprehensive technical support for desktop, mobile, system issues, and new setup of computers, networks, and software.
• Monitor and evaluate performance metrics related to system uptime, customer service, and other operational indicators, subsequently compiling and disseminating data‑driven analyses to support enhancements in organizational efficiency.
• Assist staff with technical support for end‑of‑life items and monitor expenses for District IT functions according to budgetary preparations.
• Assist in the drafting of internal documents or reports under the guidance of senior staff, aiming to communicate technical specifics effectively to a non‑technical audience.
• Assist in the support and maintenance of comprehensive District policies, procedures, and instruction manuals, focusing on areas such as system security, disaster recovery, system backups, mobile device management and backup, email retention, and data security monitoring.
• Provide support to senior staff in periodically updating procedural and system documentation to align with industry standards relevant to U.S. critical infrastructure, while also ensuring compliance with federal, state, and sector‑specific regulations, including the Payment Card Industry Data Security Standards.
• Assist in the management of the inventory and deployment of District computer equipment, covering both user devices and network hardware, along with software and services. This includes aiding in the maintenance of records for all licenses, warranty information, and schedules for equipment replacement, as well as contributing to the upkeep of service and support agreements.
• Conduct quality assurance by…