Insurance Account Specialist II

Travel: Minimal overnight travel, up to 5%

The Insurance Account Specialist II assists the AVP of Insurance Services with the development, administration, and support of insurance services. This role is responsible for maintaining insurance account records, preparing and presenting insurance quotes, supporting policy renewals and cancellations, collecting payments, and providing excellent service to members and clients.

The ideal candidate will have experience in insurance sales and service, strong communication skills, and the ability to build lasting relationships while providing tailored insurance solutions.

• Maintain a valid Life & Health license in the state of California.
• Develop strong relationships with new and assigned accounts.
• Understand member and client insurance needs and provide appropriate solutions.
• Prepare and present insurance quotes.
• Sell insurance policies based on client needs.
• Maintain, update, and file insurance account records.
• Prepare and file statistical data reports with regulatory agencies.
• Oversee insurance payments and follow up on overdue payments.
• Manage policy renewals, reinstatements, and cancellations.
• Specialize in commercial and health insurance policies.
• Process Department of Motor Vehicle (DMV) related services.
• Assess and analyze insurance needs and provide tailored recommendations.
• Collaborate with underwriters and insurance carriers to negotiate policy terms and secure coverage.
• Review and interpret insurance contracts and related documents.
• Provide guidance to team members on insurance-related matters.
• Support strategies to expand the insurance portfolio.
• Stay current on industry trends and insurance regulations to support compliance.
• Conduct training sessions for staff on insurance products and services.
• Provide professional, efficient, and personalized service to members and clients.

• Previous sales experience in personal lines, commercial, or life insurance.
• Working understanding of credit union loan and/or banking operations, including regulatory compliance and overall operations.
• Ability to research problems, identify opportunities, and recommend solutions.
• Ability to work independently and within a team environment.
• Valid licenses in commercial, health, personal lines, and life insurance.
• Knowledge of DMV-related services.
• Strong understanding of insurance products, coverages, and risk management practices.
• Proven track record in insurance sales and client management.
• Strong analytical and problem-solving skills related to insurance scenarios.
• Ability to mentor and guide junior insurance specialists.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency with insurance software and industry-specific tools.
• Strong interpersonal and customer service skills.
• Ability to follow instructions independently and manage projects effectively.
• Strong math skills, including basic calculations and advanced financial analysis concepts related to risk, probability, statistics, and resource management.
• Excellent written and verbal communication skills.
• Ability to read and comprehend job-related materials efficiently.
• Ability to prepare professional written correspondence, business cases, white papers, and multimedia presentations such as PowerPoint or Keynote summaries.

• High school diploma required.
• Bachelor’s degree in Business, Finance, or a related field preferred.
• Minimum of 2 years of experience in insurance sales and service, including commercial, health, and DMV-related services.

• Must maintain valid Life, Personal Lines, Commercial, and Health insurance licenses.
• Must maintain applicable DMV-related service credentials,…