Membership Services Manager

Overview

Gold’s Gym is growing fast and looking for a Membership Services Manager to help us provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success.

• Assemble and manage a fully engaged and high performing membership team that aligns with company initiatives and culture.
• Ensure that project/department milestones and goals are met and adhere to approved budgets.
• Enforce all club rules, policies and promote proper execution of all procedures.
• Maintain club staffing by reviewing applications, conducting interviews, and making hiring recommendations to the general manager.
• Manage membership sales generation for the facility.
• Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction.
• Train staff to generate leads and new business through member promotions, leads, referrals, and guest passes.
• Coach employees and create a healthy, positive working environment.
• Conduct weekly meetings with direct reports to review performance, provide direction and guidance toward achieving goals.

• Ability to use sound business judgment and strong analytical skills.
• Ability to communicate effectively with constituents and demonstrate active listening.
• Effective delegation, follow-up, planning and organizational skills.
• Ability to create a positive environment and willingness for self-development.
• Ability to identify and use resources to improve operations.
• Strong leadership, motivation, communication and team-building skills.
• College degree preferred; CPR certification required.

• Work in a fun environment with great people.
• Comprehensive benefits package including 401k, medical, vision and dental, free gym memberships and discounts.
• Opportunities to grow within the company.

Gold’s Gym is a global fitness company with a presence on six continents and over 600 locations. We are more than a gym; we are a family committed to member success and community impact. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.

Location:

Oxnard, CA. Salary: $95,000.00-$ per year.

Employment type:

Full-time. Seniority level:
Mid-Senior level. Job function:
Other. Industry: Wellness and Fitness Services.