General Manager

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

EōS Fitness is a bold, upbeat, and motivating fitness organization. We emphasize personal responsibility, optimism, learning, teamwork, and hard work. The General Manager reports to the District Sales Manager and is responsible for driving sales, improving processes, and building a high-performing leadership team.

Responsibilities

• Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants.

• Communicate goals, expectations, and procedures to staff, ensuring clear understanding of roles.

• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase retention and new sign‑ups.

• Provide constructive feedback to staff on performance, highlighting strengths and areas for improvement.

• Ensure high‑quality customer service by addressing member concerns, managing inquiries, and resolving issues promptly.

• Engage members with a friendly, approachable manner, actively listening to their needs and providing helpful responses.

• Maintain compliance with health and safety regulations, proper certifications, and safety protocols.

• Supervise facility maintenance and cleanliness, covering equipment, locker rooms, and common areas.

• Communicate calmly and clearly with staff and members during emergencies or disruptions, providing necessary instructions and updates.

Qualifications

• 2 years of sales management experience.

• 3‑4 years of customer service experience.

• Prior experience or strong interest in the fitness industry.

• Excellent communication skills, both verbal and written.

• Strong relationship building and influencing skills at all levels.

• Detail orientation, systematic problem‑solving, and strong time‑management, organizational, and record‑keeping skills.

• Excellent MS Office skills.

• Alignment with our Core Values.

Requirements

• Must successfully pass a background check.

• CPR certification required within 30 days of hire.

• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.

• Ability to access and operate the Company computer system, including preparing documents and entering data.

• Ability to bend routinely and lift more than 40 lbs.

Benefits and Perks

• Highly energetic and collaborative team.

• Management team that cares about your professional development.

• Free membership for you and a plus‑one family member.

• Discounted personal training and merchandise, including supplements.

• Employee referral program.

• Daily pay offered—access your funds before payday.

• Competitive pay plus vacation, holiday, and sick pay.

• Group health, dental, vision, supplemental life, employee assistance, and pet insurance.

• 401(k) with company matching.

• Personal education growth options with Sophia Learning.

Pay Range

California Pay Range
$68,640—$115,004 USD

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, . EEO is The Law— for more information. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. We are committed to accessibility for all users. If you need assistance completing the application process, contact the Recruiting Help Line at .

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