CJ-Assist General Manager

CJ-Assist General Manager at CKE Restaurants, Inc.

Essential Functions

• Demonstrate CKE’s Core Values while assisting the GM in building high‑performing employees through selection, training, retention, and recognition of top talent using applicable tools and processes.

• Execute the Performance Management process consistently to ensure employees are set up for success and held accountable.

• Partner with the GM and Human Resources to resolve all employee‑relations activities and maintain compliance with federal, state, and local regulations.

• Actively monitor, demonstrate, and provide training on all job duties of each position for every shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.

• Ensure proper supervision of the restaurant through ongoing examination of station and customer activities.

• Work the assigned schedule to ensure that all day parts are observed (e.g., breakfast, lunch, dinner, late night, and weekends).

• Drive a customer‑focused culture by modeling the resolution of customer issues and partnering with the GM to train staff to meet or exceed customer‑service standards.

• Coach, drive excellence, and recognize and assist the GM in holding all shifts accountable around core operational procedures using company systems.

• Assist the GM in creating schedules and completing inventory orders, completing these tasks when the GM is absent or on vacation.

• Ensure food‑safety standards are met through direct observation while running shifts or when present in the restaurant.

• Partner with the GM to ensure that restaurant‑level plans and marketing initiatives are in place and being implemented.

• Partner with the GM to analyze sales, labor, inventory, and controllables on a continual basis and take specific corrective action to meet or achieve margin and sales‑growth targets.

• Communicate effectively with all levels of internal and external contacts (e.g., team members, guests, vendors, visitors).

• Take the initiative, in addition to providing excellent customer service, to perform other duties as needed to keep the restaurant clean, safe, and operating efficiently.

Position Qualifications/Core Competencies

• High school diploma / GED required; associate degree or higher preferred.

• Minimum of two years’ experience in restaurant operations.

• Proficient working knowledge of Microsoft Office applications.

• Must be able to work a flexible schedule, including days, nights, and weekends.

• May be required to travel to other locations, e.g., to assist in other restaurants, banks, or meetings as business dictates.

• Effective Communication – Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.

• Customer Focused – Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations.

• Developing Talent – Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.

• Execution Excellence – Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability; maintains standards and procedures to achieve optimal results; remains focused on safety and consistent customer experience.

• Accountability – Holds team members and themselves accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance‑management tools.

WORK ENVIRONMENT

• Fast‑paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

• Requires constant movement in and around all areas of the restaurant.

• Ability to stand/walk constantly and for extended periods of time.

• Ability to reach overhead, bend, and stoop frequently and repetitively.

• Ability to work in a warm environment near grills, ovens, and vats.

• Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.

• Work with various cleaning products.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Restaurants

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