Member Specialist

Join to apply for the Member Specialist role at Sam’s Club
. Actual pay will be based on your skills and experience.

$18.00/hr – $25.00/hr

The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, and assisting members with purchasing decisions and locating merchandise.
• Maintain the self‑checkout area, resolve member issues and concerns, promote Sam’s Club products and services, provide guidance and support regarding self‑service technology, process member purchases, and assist with payments, returns, refunds, and exchanges in accordance with company policies for different membership and payment types.
• Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork and logs, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assist with training Member Frontline Service associates on company processes and procedures, teach new technology and tool functionality, deliver new program roll‑out training, and provide continuous learning and process‑improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity, implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data and resources, collaborating with managers, co‑workers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties and feedback.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO / PPTO may be used for vacation, sick leave, holidays or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U – a company‑paid education benefit program covering tuition, books and fees for high‑school completion to bachelor’s degree and short‑form certificates.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Customer Service experience.
• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

• None listed.

Primary

Location:

2401 N Rose Ave, Oxnard, CA 93036‑0602, United States of America.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Management and Manufacturing
• Industry: Retail

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.