Team Lead; Store Supervisor

Team Lead (Store Supervisor) – Activate Games

Activate is a technology company building interactive gaming facilities across the United States, Canada, and into global markets. We fuse technology and physical activity to create live‑action gaming experiences.

Location:

520 Town Center Dr., #6255, Oxnard, California 93036. Full‑time position.

Customer and Store Operations

• Answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them.
• Assist customers at check‑in, complete daily cash‑out sheets accurately, create and receive invoices, take payments, and perform overrides at check‑in.
• Resolve customer complaints and, when required, escalating to the Store Leader.
• Communicate status of the facility to team and customers, including each room, to ensure the best customer experience.
• Be aware of all Activate Programs and ensure they are applied in compliance with company standards.

People Leadership

• Train new employees, lead with knowledge, focusing on customer success.
• Coach and foster relationships with incoming potential customers, existing employees and management.
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
• Facilitate solution‑oriented processes for customer questions, complaints and issues, and emulate Activate values.

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry.
• Maintain the rooms by delegating cleaning, painting, and any required maintenance.
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader.
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keeping updated and accurate notes of related activities.

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit; capable of bending, stooping and reaching.
• May be required to sit, stand, walk, reach, stoop, kneel, crouch, crawl, and communicate with others for long periods of time.
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours.
• Regular use of maintenance equipment such as hand and power tools, including occasional use of a ladder.
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog.
• Must be able to work day, evening, and weekend shifts (shifts may start as early as 8 am and end as late as 1 am).
• Wearing personal protective equipment (PPE) and handling cleaning chemicals safely according to established safety protocols.

• 1–2 years of previous experience in a similar role with a strong focus on engaging customer relations.
• Demonstrated collaboration and previous experience overseeing a team of 10+.
• Proficiency in the use of hand and power tools.
• Proficiency in Microsoft Office and related software (asset).

• Competitive wage.
• Benefits package (Medical, Dental, Vision, and Basic Life Insurance).
• Paid time off.
• Casual dress.
• Fun and dynamic work environment.
• On‑site parking.

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact , an email monitored for this purpose.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.