Thrift Store Manager

Full Time Sales Oxnard, CA, US

6 days ago Requisition

Salary: $72,340.00 Annually

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Each Hope the Mission thrift store is a revenue-generating operation that funds the mission and a community-facing space that shapes how people experience the organization. Whether a store meets its sales goals, retains its customers, maintains its standards, and develops its team comes down primarily to one person. The Thrift Store Manager is that person.

Reporting to the Director of Retail, the Thrift Store Manager has full operational accountability for their location. This includes overseeing merchandising, scheduling, staffing, inventory control, marketing, and training. The Thrift Store Manager manages daily cash handling, credit card transactions, and night drop deposits, controls costs and expenditures within budget, and actively engages customers on the floor to drive donations and merchandise sales toward monthly revenue goals.

This role accepts donations and coordinates pickups, ensures staff, volunteers, and community service workers are properly trained, maintains the physical cleanliness, safety, and visual presentation of the store, builds customer relationships that generate repeat business, and communicates regularly with the Retail Director on store performance and issues.

This is a general management role in a mission-driven retail environment. The Thrift Store Manager sets the standard for every person who works in the store and for every customer who walks through the door. When the store runs well, the mission benefits directly. The Thrift Store Manager owns that outcome.

• Oversee all aspects of store operations including merchandising, scheduling, staffing, inventory control, marketing, and training
• Assist with sorting, pricing, and inventory control
• Control costs and expenditures to keep the store within budget
• Maintain an effective schedule for employees, volunteers, and community service workers within payroll guidelines and store expense budgets
• Communicate regularly with the Retail Director about store performance and operational issues
• May drive company vehicles to perform store business

• Manage daily cash handling, credit card transactions, and bookkeeping
• Complete night drop deposits accurately and on time

• Greet and assist customers and donors on the sales floor
• Actively engage customers to drive donations and merchandise sales toward monthly revenue goals
• Respond to customer inquiries and complaints promptly and professionally
• Build customer relationships that support repeat business and community goodwill

• Accept donations and process in-kind donation forms
• Schedule and coordinate donation pickups

• Ensure staff, volunteers, and community service workers are trained in store operations and procedures
• Set and maintain performance and conduct standards for all store personnel

• Maintain the physical cleanliness, organization, and visual appeal of the store and displays
• Enforce health, safety, and security policies and procedures at all times

• Perform other duties as assigned by the Director of Retail

• Lead and develop a store team including staff, volunteers, and community service workers
• Manage cash handling, bookkeeping, and financial transactions accurately
• Oversee merchandising, inventory, and store visual presentation to a consistent standard
• Engage customers and donors on the sales floor with warmth and professionalism
• Communicate clearly and professionally in writing and verbally with staff, donors, customers, and leadership
• Organize and prioritize a high-volume workload across multiple concurrent responsibilities
• Apply strong attention to detail in store operations, financial records, and documentation
• Demonstrate sound judgment and independent decision-making with minimal supervision
• Work effectively with people from diverse backgrounds and communities
• Maintain confidentiality regarding participants, customers, staff, and the organization
• Act with integrity, consistency, and professionalism in all interactions

• High school diploma or GED required
• Minimum 3 years of…