Automotive BDC Specialist

We are looking for our new automotive sales BDC specialist to make customer service a priority and help our sales reps schedule appointments. Our ideal candidate will have an exemplary CRM follow-up process to train and assist their team, people skills, strong ethical standards, and an undeniable knack for scheduling appointments.

No day will be the same in our fast-paced, fun, and friendly dealership environment. Flexibility is a must! We reward our top sales associates with a competitive wage and incentives, and regularly promote our team members to advanced career opportunities within our business. Start your application today if you’re confident you can assist our growing team

• Handle inbound and outbound communications:Answer calls, emails, texts, and online inquiries from potential and existing customers.
• Nurture leads:Follow up on leads generated from various sources, such as websites, advertisements, and social media.
• Schedule appointments:Convert customer interest into scheduled appointments for the sales team by understanding their needs and arranging a convenient time.
• Manage customer relationships:Maintain communication with customers to build relationships, answer questions, and ensure satisfaction.
• Confirm and reschedule appointments:Contact customers to confirm scheduled appointments and reschedule any no-shows.
• Vin Solutions CRM experience is a plus.

• Use CRM software:Accurately log all customer interactions and update records in the dealership's Customer Relationship Management (CRM) system.
• Coordinate with other departments:Work closely with the sales and service managers to prioritize leads and ensure smooth customer transitions.
• Provide information:Answer questions about vehicles, promotions, and dealership services.
• Assist with other tasks:Support various dealership correspondence, including promotional mailings, service notifications, and birthday letters.

$48,000 - $84,000 yearly

Oxnard Mazda is a busy, multi-dealership, family-owned franchise. We are located in Oxnard, CA. Our service center is here to help ensure guests enjoy many great years of driving the vehicle they purchase from us.