Solutions Case Manager, Supportive Housing

Position: Housing Solutions Case Manager, Permanent Supportive Housing
Status:
Full-Time, Non-Exempt Pay: $23.00-$23.50/hour

Schedule:

Monday - Friday 8:00 a.m.

- 4:30 p.m.

Job Summary:

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for ongoing needs assessments, personal housing and emergency plans, implementation, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position provides residential services to the project that includes life skills workshops and community building events/activities. This position requires successful working relationships with residents that support their ability to increase their self-reliance.

This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will practice trauma-informed and client-focused strategies.

Essential Duties and Responsibilities:

Program Oversight Maintain a minimum caseload of 20–22 individuals and meet at least twice a month with residents to develop emergency plans and individual housing supporting plans based upon the housing assessment that identifies barriers, including short- and long-term measurable goals

Meet with clients in person at their place of residence or in the office

Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing

Utilize skills regarding crisis prevention and intervention

Practice Trauma-informed Care and Motivational Interviewing techniques

Implement Eviction Prevention strategies to support clients in need Assist residents to build upon their strengths and recognize their needs in a respectful manner

Conduct home visits and inspect residents’ units to ensure that they are properly maintained and provide support with household activities as needed

Be knowledgeable of community resources and refer/link clients as needed

Assist in the facilitation of social and recreational activities designed to promote community involvement and peer support

Work with volunteers and community resources to ensure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate

Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
Facilitate relationship building between landlords/caretakers and clients

Participate in the emergency on-call schedule to ensure clients’ needs are met Residential Services Facilitate residents’ participation in credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success in their lives

Coordinate life skills workshops on topics such as job search skills, time and stress management, health and wellness, interpersonal relationships, communication skills, etc.

Distribute focus group surveys and organize community building and/or other enrichment activities for clients based on responses and that meet the funding requirements of the project

Coordinate job readiness workshops to support residents in job skills development

Provide residents with information about available services in the community

Assist residents in accessing services through referral and advocacy

Assist residents in building support networks with other residents, family, and friends

Design and coordinate holiday and community building events

Create and distribute monthly event/activity calendars

Create newsletters highlighting events and activities and distribute them to residents and project…