Bus Operator; Demand Response

THIS JOB POSTING IS FOR GCTD DEMAND RESPONSE/FLEXIBLE SERVICES ONLY.

Under general supervision, the Bus Operator (Demand Response) is responsible for the safe operation of GCTD’s demand response vehicles, including safely transporting passengers to destinations across the GCTD service area.

• Safely drives a transit vehicle over an assigned trip, demonstrating patience and tact in providing service to seniors, people with disabilities, and the general public
• Ability to use mobile devices such as tablets and follow instructions from dispatcher, including reading maps, calculating fares, and maintaining a schedule
• Collects fares and keeps records of number of passengers and fares collected, may also record number of riders
• Offer assistance to passengers in boarding and alighting when necessary, and provide information to passengers when requested
• Ensure that all passengers, including those using wheelchairs, are properly secured
• Develops and maintains effective working relationships with staff, representatives of the community, customers, and the public
• Answers questions regarding schedules and trip planning options
• Maintains equipment in clean and sanitary condition at all times; reports equipment deficiencies immediately using prescribed forms and procedures
• Fuels and maintains vehicle interior cleanliness throughout shift
• Performs related work as assigned

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability needed to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum Age 21
• Experience in safe operation of a motor vehicle
• Driving record at date of hire must be consistent with GCTD’s standards
• Ability to obtain and maintain a valid Class C Basic California Driver’s Commercial and/or a Class Commercial California Driver’s License with Passenger endorsement and Verified Transit Training (VTT) card is required. (Training will be provided)

Obtain and maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by state law, and insurability by agency carrier for those driving agency vehicles.

This position is considered a Safety Sensitive position and is subject to Drug and Alcohol testing as required by FTA CFR 49.

• Ability to maintain a valid CA driver’s license.
• Ability to read, write and speak in English
• Ability to maintain valid First aid and CPR certification (training provided)
• Ability to operate mobile radio unit and mobile tablet device
• Ability to prepare clear and legible reports and to perform basic calculations necessary in determining fares
• Demonstrate effective communication skills to generate positive interactions with individuals of all backgrounds and abilities.
• Demonstrate flexibility, willingness, and ability to work varied schedules throughout the day, including nights, weekends & holidays
• Ability to respond to difficult and/or emergency situations calmly.
• Knowledge of California State Public Utilities Commission and Department of Motor Vehicles’ rules and regulations governing operations of passenger carrying vehicles.
• Exemplifies excellent internal and external customer service. Develops and maintains courteous and effective working relationships with staff, representatives of the community, customers, and the public.
• Maintain regular attendance
• Ability to maintain a clean and neat personal appearance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this class, the employee is regularly required to sit; talk or hear, in person and by radio; use hands to operate the vehicle; reach with hands or arms. The employee frequently is required to walk, bend and twist at the neck, stand,…