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Guest Service Agent
Job in
Oxon Hill, Prince George's County, Maryland, 20745, USA
Listed on 2026-01-12
Listing for:
SHIVKRUPA HOSPITALITY INCORPORATED
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous hotel experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Hours 3-11 and 11pm to 7 am
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