Slot Marketing Representative - MGM National Harbor

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Slot Marketing Representative, you will be responsible for assisting guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service.

• Swing shift schedule with schedule times that fall between 3:30pm to 12:15am and/or 5:30pm to 2:15am

• Assist players with all requests in a professional and timely manner; answer questions and address problems
• Explain the loyalty program in detail and redeems guests’ points for express comps
• Evaluate members’ status and issue complimentary amenities based on established Company guidelines
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards
• Protect the confidentiality of all company files and document under immediate control
• Communicate new ideas to upper management in order to improve productivity
• Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

• Must be at least 18 years of age
• Must have a high school diploma or GED
• Prior relevant experience within a face-to-face guest service position (preferred)

• Internal mobility – Promotional opportunities for growth
• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

The rate for this role is:

$19.10

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW
?