Floating Retail Banking Associate

Industrial Bank is seeking a highly qualified professional for the position of Floater Retail Banking Associate for our Retail Branch located at 1800 John Hanson Lane, Oxon Hill, MD. Industrial Bank is a successful and established African American owned and operated financial institution. It is a distinguished Community Development Financial Institution, with a Mission “To make a difference in people’s lives and the economic development of their communities".

The Bank has a rich benefit package that includes medical, prescription, dental, 401k, vacation and safe/sick days, paid

A Day in the Life of a Floater Retail Banking Associate:

• The Floating Retail Banking Associate (FRBA) serves as the back-up Associate for all banking centers depending upon needs.
• As the FRBA, the incumbent will float from the teller line to the platform, as needed, at any given time, with or without notice.
• The FRBA is expected to provide branch support throughout the various banking centers on an as needed basis, as assigned.
• The responsibilities of this position include, but are not limited to, teller operations, product sales, general administrative tasks, and exceeding both internal and external customer service expectations.
• This position also requires a high level of dependability, accountability, and flexibility.
• Must comply with meeting compliance and audit requirements
• Requires expert knowledge and experience in the responsibilities of a banking Teller
• Requires expert knowledge and experience in the responsibilities of performing Branch Platform functions
• A few of the core competencies for this role include: reliable attendance and punctuality; customer service; communication; problem solving and sales skills

High school diploma or equivalent

Minimum of 3 years customer service experience

Minimum of 2 years cash handling experience (Teller experience preferred)

The Retail Banking Department operates on a Monday through Saturday work schedule. All Associates are expected to adhere to the Retail Banking schedule, providing notice of absence in accordance with the Bank’s attendance policy. All Associates must support the Retail Branch network and can be required to work at other Branch locations.

As needed amongst the various Retail Banking Centers