End User Technician - Placement

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Join to apply for the End User Technician - Placement role at Apex Systems

This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $40.00/hr

Job#: 3012845

Apex Systems has an immediate opening for an End User Support Technician with one of our Gov Con clients supporting a DHS program. The End User Support Technician will work on-site incidents and tasks to resolution in a 24/7/365 environment at the DHS HQ St Elizabeths Campus in Washington, DC. As an End User Support Technician you’re responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency.

You will be responsible for delivering professional, high-quality service directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. EUS technicians support, test and troubleshoot a variety of technologies (desktops, laptops, tablets, video teleconferencing units, print devices, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space.

If you are interested in learning more, please send your most up-to-date resume to Anna Susie at [email protected].

Washington, DC

6 month contract-to-hire

Must be eligible to obtain/maintain a TS/SCI clearance; must obtain a DHS EOD prior to start date

$85,000

40 hour work week - weekends (Fri‑Sun) 10pm‑10am or weekdays (Mon‑Thu) 9:30pm‑5:30am

• Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Sets-up and configures new end user equipment including laptops, mobile devices, printers, copiers, VTC units, VoIP phones and other peripherals.
• Documents all changes in Service Now ticketing system to ensure all asset and configuration information is up to date.
• Reviews pending tickets daily, updating work details according to DSS ticket management procedures.
• Investigates and resolves all connectivity issues related to IT equipment.
• Performs daily checks with customers and their support staff.
• Actively participates in site specific project planning, providing detailed requirements for facility IT equipment MACs.
• Provides end user equipment life cycle replacement support.
• Self‑motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies.
• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad‑hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross‑train in systems and network administration.
• Perform additional duties as assigned.

• Bachelor’s degree and 5+ years of relevant experience, or equivalency
• Ability to perform in‑depth troubleshooting skills on Windows 11, Microsoft Office products, and various Internet browsers to include Microsoft Edge and Mozilla Firefox
• Experience with patch management software (e.g., SCCM and InTune)
• Experience installing, upgrading, and removing software
• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)
• Advanced experience with Active Directory…