Administrator​/Receptionist

Weare looking for an experienced, enthusiastic and motivated person to join ourbusy Therapies admin team. You should be able to use your own initiative, enjoy dealing with the public and working under pressure as part of a friendly team.

Thispost will be based at our new Community Health Hub at Consort House in Redhill.

To maintain competency our staff work across all FCHC locations where weprovide therapy services at times such as Caterham Dene Hospital.

This is a full time position, although part time hours would be considered, you will need to be able to work a minimum of 22.5 hours per week (0.6 WTE).

Clinics run between 08:00 and 19:00 Monday to Friday so working pattern will need to accommodate this alongside current staff.

Dutiesare varied and include booking appointments, dealing with telephone queries from patients and GPs, inputting and retrieval of data from a computerised booking system, as well as general office duties for the physiotherapy,podiatry, orthotics and corporate teams.

Excellent customer service skillsare essential as this is a patient facing role and secretarial skills are an advantage.

Staff need to be on site for this patient facing role but there isthe potential for hybrid working, dependant on service need. Hybrid working arrangements would be discussed and agreed with the successful applicant based on WTE hours.

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. Weare looking for individuals who share our values First-rate care, First-rate people,First-rate value.

First Community is a great placeto work, everyone has a voice and is supported to develop their career to itsfull potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good worklife balance, an inclusive and friendly work environment, an NHS pension,flexible retirement options and various employee benefits.

Please talk to us before applyingor at interview about the flexibility you need. We may not be able to meet yourneeds exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on therole.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process,including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

The post holder is responsible for:

• Working on reception, greeting visitors checking them into clinics and answering queries.
• Providing full clerical support to the place-based therapy department.
• General administrative support to the organisation e.g. ordering supplies, stationery, patient specific appliances.
• Booking clinics using the EMIS system,maximising all clinic slots.
• Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data.
• Working across sites within
  
  First Community Health& Care as required.
• Assisting with planning and administering clinic schedules (including late clinics).
• Delivering a high level of customer service both face to face and via the telephone whilst maintaining confidentiality at all times.

When completing your application please refer to both the Application Guide and full

Job Description & Person Specification - these can be found under supporting documents.

• Good communication and interpersonal skills
• Evidence of literacy and numeracy skills
• Touch typing
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
• Ability to demonstrate a high level of initiative.

• Use of Microsoft packages (Outlook, Excel, Word and PowerPoint)
• Use of computerised booking system
• Use of patient administration system eg. emis

• Organised with good time management
• Ability to work as a team member
• Ability to work independently
• Ability to work under pressure and work to tight deadlines
• Trustworthy and reliable
• Proactive and committed
• Presentable appearance

• Experience of working in an administrative environment

• GCSE Maths and English or equivalent (grade C or grade
  4)
• NVQ III or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year+5% HCAS per annum, pro rata