Customer Service Advisor

# Customer Service Advisor Region:
South East

Location:

Oxted Job reference: ANEE
01874## The role
** Customer Service Advisor, Surrey Agency, Oxted Office, NFU Mutual Surrey Agency**  *
* • Location – Oxted, Surrey**  **•    £25,000 to £35,000 starting salary depending on experience**  *
* • 37.5 hours per week – Monday to Friday 8.30am to 5pm, an hour for lunch**  *
* • Permanent contract**  *
* • Office based role**  *
* • Full time contract only**  *
* • Ideally, we are looking for someone with existing team management experience or who has the desire to progress managing a team**  *
* • Existing general insurance expertise would be an advantage*
* ** About the Role
** We have an exciting opportunity for a Customer Service Advisor within our Surrey Agency located in our Oxted Office. You will play an important role providing great service to our customers by assisting them with quotes, renewals and mid-term adjustments on motor and home insurance products. You will undertake inbound and outbound sales calls to help the business grow.  At the core of our approach lies the cultivation of strong relationships and a hunger to help meet all our clients’ needs.  

The role includes seeking additional insurance opportunities and introducing financial services (pension, investments & protection) wherever and whenever a customer need is identified.  Customers contact comes via phone, email and face to face.  The majority is inbound calling but there will be some outbound calling.  You will be part of a team within which collaborative teamwork is essential.  Workloads can vary significantly so it is important you are adaptable, flexible and resilient.

** About you
** Highly motivated self-starter with a positive mentality.  You are a team player and have a can-do attitude.
You are committed to learning and development and ready for the challenge of being part of a busy team, you will feel you thrive in this type of working environment.  

To apply for this role, you should:  
• Feel you are aligned to the NFU Mutual brand values  
• Enjoy exceeding customer expectations  
• Love talking to customers  
• Have a positive and proactive attitude  
• Existing general insurance expertise would be an advantage  
• Have a valid UK driving licence.  (Whilst this role is based in Oxted, there may be occasions, for example for training, when it would be helpful if you could visit our other office in Godalming, Surrey).  
** About NFU Mutual
** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.##

About NFU Mutual's Surrey Agency We are a growing local Agency and want to expand our excellent team.  We strive to deliver a first-class service and provide the award winning NFU Mutual product range to our customers. We are a business where honesty, integrity, and trust are at the heart of our values.  We champion the personal approach to customer service that NFU Mutual are famous for.

** Key competencies*
* • Accuracy & attention to detail  
• An understanding of Microsoft products; including Dynamics  
• Teamwork  
• Customer focus  
• Communication  
• Decision Making  
• Organisation Skills  
• Adaptability and Flexibility  
• Problem Solving  
• Complaint Handling  
• Sales, Cross-selling & retention  
• Minimum of 5 GCSEs including Maths & English  
** Benefits
* * When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefits including:  
• Salary scale from £25,000 to £35,000 depending on experience  
• Pension scheme  
• Starting 23 days annual leave increasing by 1 day for every full calendar year’s service up to a maximum of 28 days plus bank holidays  
• Your birthday off  
• Up to 5 days buy/sell holiday trading scheme  
• Comprehensive on-going training…