Cloud IT Technician

Join our dedicated technical team at Natterbox as an IT Support & Automation Specialist. In this role, you will be instrumental in ensuring our staff have the cutting-edge equipment, systems, and support needed to excel. Natterbox is a rapidly expanding technology company, and this position is perfect for someone who is passionate about helping people, solving complex IT challenges, and taking pride in managing well-organised, automated systems.

You will have the opportunity to design and implement innovative solutions using code, scripts, and AI to improve efficiency across the business. If you are a pragmatic problem-solver with a strong interest in business technology and a drive to automate and improve processes, we encourage you to apply.

• Provide first-line IT support for all Natterbox staff, including PC and Mac setup, configuration, management, and maintenance.
• Install and configure laptops, software, and cloud applications.
• Assist with office networking, including WiFi and internet connectivity.
• Manage device security, including data privacy, antivirus, and anti-malware systems.
• Oversee mobile device management (MDM), including SIMs, phones, and tablets.
• Administer cloud-based services, primarily Google Workspace, Gemini, and other key business applications.
• Design, build, and manage automation and integration workflows between core business systems (e.g., Salesforce, Jira) using tools like Zapier, n8n, or custom scripts.
• Utilise and integrate AI tools to enhance departmental and employee productivity.
• Develop and maintain user guides, help documents, and knowledge base articles.
• Conduct staff training sessions and provide ongoing technical guidance.
• Manage internal asset registers, system logs, and other technical databases.

• Proven experience in an IT support, development, or similar technical role.
• Hands-on experience with PC and Mac hardware, operating systems, and their setup, configuration, and management.
• Demonstrable skills in providing technical assistance, support, and training to users of varying technical abilities.
• Experience using scripting, coding, or automation tools to integrate systems and improve processes.
• A strong understanding of information security best practices.
• Proficiency in using spreadsheets with formulas and functions for data management and analysis.
• An "AI-first" approach to problem-solving, with experience using AI tools for research, coding, and automation.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly to both human and AI audiences.
• Strong organisational and time-management skills with a high level of attention to detail.
• A natural curiosity and desire to understand, improve, and automate processes.
• Must have the permanent and unrestricted right to work in the UK. Please note, we are unable to offer visa sponsorship for this role.

• Professional certifications, such as Google Workspace Administrator.
• Experience working with APIs.
• Educated to A-Level standard or holding equivalent vocational qualifications (e.g., BTEC, IT apprenticeship) in a technical subject.
• Ability to work effectively and communicate with staff at all levels, from junior team members to senior executives.

• This role is predominantly office-based at our location in Oxted, Surrey, due to the hands-on nature of the responsibilities.
• Flexibility may be required on occasion to work outside of standard UK office hours to support our global team.

We offer a range of benefits to all our employees.

• Competitive base salary - £25K-£30K - depending on experience
• 25 days holiday increasing to 30 days after 2 years (plus bank holidays).
• Access to Perkbox - Hundreds of handpicked retail discounts, wellness perks, and monthly freebies to support your lifestyle.
• Auto enrol pension
• Private Health care - after probation