Leaseholder and Service Charge Manager

Leaseholder and Service Charge Manager

Join to apply for the Leaseholder and Service Charge Manager role at Tandridge District Council
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Job Introduction: Are you passionate about making a positive impact on residents' lives? Do you have excellent communication and problem‑solving skills? We are looking for an experienced Leaseholder and Service Charge Manager to take ownership of rent and service charge planning, ensuring charges are validated and reconciled accurately, compliant, and clearly communicated to our tenants and leaseholders.

You will be responsible for the development and delivery of the annual plan in relation to rents and service charge calendar. Working alongside housing management colleagues you will directly manage the Rents & Service Charge Analyst and ensure that high quality services are provided internally and externally. You will lead on Section 20 statutory consultation processes, ensuring compliance with relevant legislation and that leaseholders get value for money.

• Significant and recent leaseholder and rent experience within a social housing environment at management level.
• Provide operational expertise and advice for the delivery of the Leaseholder and Rent service, delivering exemplary services in compliance with relevant regulation and legislation including reporting.
• Experience of managing complex cases in relation to leaseholder policies.
• A commitment to delivering excellent customer service.

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.
We are committed to creating a collaborative and innovative environment that empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.
We balance hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards to quiz nights and rounders in the park.
We use Viva Engage to keep you connected.
We are conveniently located close to Oxted Station and have on‑site parking.
In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working, flexi‑time, payment of a professional subscription and a discounted health scheme.

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion are at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

If this sounds like your kind of challenge, please read our role profile and specification, or for an informal discussion about the role, please e‑mail Mel Davis at .