Customer Service Rep; Highway South Suite B

"Customer Service Representative (Ozark, AL)

Job Description

It’s more fun with us! No one likes being bored at work, which is why a Domino’s job is all about having fun! That’s how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You’ll have plenty of time left over for school, hanging with your friends, or whatever.

Sound good? Even if you just need a second job for some extra cash, Domino’s Pizza is the perfect place for you.

It all starts with you. Domino’s Pizza loves Domino’s people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino’s Customer Service Rep that’s exactly what you can be.

Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up‑selling.

Drive your own career. Being a Domino’s Customer Service Rep isn’t your average pizza gig. And the way Domino’s works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino’s franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.

Your Domino’s Manager or teammate will show you the ropes in‑store, so you can hit the ground running without any worries.

• Demonstrate a friendly, positive attitude and great customer service skills
• Take orders over the phone and in person
• Deal with customer concerns
• Handle cash
• Upsell
• Make Domino’s high‑quality pizzas
• Control food portions
• Maintain hygiene and food safety
• Prepare food
• Perform general cleaning duties
• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk‑in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily
• Communicate verbally with customers and co‑workers to process orders both over the phone and in person
• Comprehend and give correct written instructions

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Make correct monetary change
• Excellent verbal, written, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Enter orders using a computer keyboard or touch screen

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In‑store temperatures range from 36 °F in cooler to 90 °F and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk‑in cooler
• Hot surfaces/tools from oven up to 500 °F or higher
• Sharp edges and moving mechanical parts

• Standing
  :
  Most tasks are performed from a standing position
• Walking
  :
  For short distances for short durations
• Lifting
  :
  Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 ft × 1.5 ft. Cases are usually lifted from floor and stacked onto shelves up to 72 in high.
• Carrying
  :
  Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
• Pushing
  :
  To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24‑30 pounds and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing
  :
  Team members must infrequently navigate stairs or climb a ladder to change prices on…