Computer Operator IV

Type of Requisition

Regular

Secret

Secret

None

SCA

Skills: Computer Systems, Fiber Optic Cabling, Networking, Printer Installation, Voice over IP (VoIP)

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

COMPUTER OPERATOR IV

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator IV for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Computer Operator IV, the work you’ll do at GDIT will be impactful to the mission of the Army Network Enterprise Technology Command at Fort Rucker. You will play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier
1), addressing incidents and service requests involving end‑user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

• Lead/Manage/Support the customer mission under general direction by providing Tier 2 IT support to both classified and unclassified networks, integrating with the current approved Army ITSM system, ensuring all end‑user requests and incidents that are not resolved by the Army Enterprise Service Desk are efficiently addressed. Managing and resolving more complex incidents and service requests, which are escalated from (Tier
  1), employing advanced troubleshooting and technical expertise.
• Executing technical troubleshooting across various end‑user devices, such as desktops, laptops, tablets, printers, and multi‑function devices. Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. Resolving internal user problems and ensuring correct operation of personal computers.
• Collaborate with end‑users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. Guide customers through the recommended problem‑solving steps. Set up or repair computer equipment and related devices. Install and train users on new hardware or software. Inform team members and managers of major problems or of customers’ recurring concerns.
  
  Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co‑workers may follow.
• Drive service request resolution and customer satisfaction.
• Utilize your knowledge of IT systems to solve customer problems and track work through the approved Army ITSM system.

• Education: High school diploma.
• Experience: 5+ years of related experience.
• Technical skills: Computer literacy and attention to detail. Ability to work under pressure and manage time efficiently. Analyze customers’ computer problem to diagnose it and determine the cause. Document customers’ descriptions of their computer problems. Excellent communication skills. Comfortable gathering and disseminating information. Ability to interface with a variety of personalities and rank and file employees. Dedicated to problem solving and process analysis.
  
  Demonstrated leadership skills and able to work in a group or alone. Knowledge of Microsoft Office Suite.
• Security clearance level: Secret.
• Role requirements: Current IAT Level II certification required; CCNA‑Security, CySA+, GICSP, GSEC, Security+ CE, CND.

• Microsoft 365 Certified:
  Endpoint Administrator Associate training required to be obtained within 60 days of starting.
• ITIL v4 Foundations or higher training meets this requirement. Taking the exam is not a requirement. Required within 30 days of start.

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