Client Liaison

Job Description

• Provide day-to-day support to the e-commerce operations and delivery teams.
• Respond to customer enquiries via telephone, email, and Whats App in a professional and friendly manner.
• Assist with the management and processing of orders placed through the online store.
• Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
• Liaise with customers and internal teams to resolve order or delivery-related queries.
• Support the continuous improvement and optimisation of e-commerce operations.
• Deliver a high standard of customer service throughout the customer journey.

• Matric / Grade 12 (essential).
• Relevant tertiary qualification advantageous.
• Good understanding of customer service principles.
• E-commerce knowledge or experience advantageous.
• Fluent in Afrikaans and English.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong interpersonal and teamwork skills.
• Proactive, positive, and willing to take ownership of responsibilities.
• Flexible and adaptable in a fast-paced working environment.