Customer Support Officer

About the Role

Our client is looking for a highly organized and dedicated Customer Support Officer to join their team in Paarl . This role is fundamental to ensuring clients receive outstanding assistance and that their issues are resolved efficiently. You will be the primary point of contact for client inquiries, providing expert guidance and support. This position offers a flexible hybrid work arrangement, allowing for a dynamic blend of in-office engagement and remote flexibility.

The ideal candidate is a skilled communicator, a proactive problem-solver, and passionate about delivering exceptional service within the picturesque Paarl region.

• Manage and respond to all customer support inquiries promptly across various channels.
• Investigate and resolve customer issues, ensuring high levels of satisfaction.
• Maintain accurate and detailed records of customer interactions and resolutions in the system.
• Liaise with other departments to facilitate effective problem-solving for clients.
• Proactively identify trends in customer issues and suggest improvements to products or services.

• Proven experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle complex issues and de-escalate challenging situations.
• Experience working within a hybrid or flexible work model.

• Competitive annual salary and performance-related incentives.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave and public holidays.
• Opportunities for continuous learning and professional growth.
• A supportive and engaging hybrid work culture in Paarl .