Customer Service Representative - Bilingual

About the Role

Our client is looking for a versatile Customer Service Representative fluent in both English and Afrikaans to join their team in Paarl . You will play a crucial role in assisting a diverse customer base, providing support, and resolving inquiries effectively. This position requires excellent communication skills in both languages and a dedication to customer satisfaction. You will be part of a friendly team, contributing to the company's outreach within the Western Cape region and ensuring all customers feel supported and understood.

• Handle customer inquiries and provide support in both English and Afrikaans.
• Resolve customer issues, complaints, and queries efficiently and professionally.
• Accurately record customer interactions and update client information.
• Provide information on products and services, guiding customers appropriately.
• Escalate complex issues to relevant departments when necessary.

• Fluency in both English and Afrikaans (written and spoken) is mandatory.
• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and CRM software.
• Ability to multitask and manage time effectively.

• Competitive salary with bilingual premium.
• Hybrid work model offering flexibility between office and home.
• Training and development opportunities.
• Employee wellness programs.
• A supportive team environment in a culturally rich area.