Insurance Customer Service Representative

About the Role

Our client is looking for a friendly and efficient Insurance Customer Service Representative to join their hybrid team in Paarl . This role is dedicated to providing exceptional support to policyholders, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be the first point of contact for many clients, handling a range of queries related to their policies, billing, and claims.

This position requires strong communication skills, a patient demeanor, and a commitment to providing accurate and timely assistance, contributing to customer retention and satisfaction.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about insurance policies, coverage, billing, and claims procedures.
• Assist customers with policy updates, endorsements, and cancellations.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain accurate customer records and document all interactions.

• Previous experience in a customer service role, preferably in the insurance industry.
• Excellent communication and active listening skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a commitment to providing outstanding customer support.

• Competitive annual salary with potential for performance bonuses.
• Hybrid work model offering flexibility in Paarl .
• Comprehensive health and retirement benefits package.
• Ongoing training and opportunities for career growth within the company.
• A supportive and team-oriented work environment.