Customer Support Coordinator - Service Delivery

About the Role

Our client is seeking a meticulous and proactive Customer Support Coordinator to ensure seamless service delivery in Paarl . This role is crucial for managing the end-to-end support process, ensuring timely resolution of client issues and maintaining high levels of customer satisfaction. You will act as a central point of contact, coordinating efforts between customers and internal technical teams. Join a dedicated team focused on operational excellence and committed to providing outstanding service in a professional, in-office environment.

• Coordinate customer support activities, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
• Communicate effectively with customers regarding the status of their inquiries and resolutions.
• Liaise with technical support, sales, and other departments to facilitate issue resolution.
• Maintain accurate customer records and support documentation in the CRM system.
• Identify opportunities for service improvements and contribute to the development of support processes.
• Schedule and manage support appointments or service visits as required.

• Matriculation certificate; a relevant diploma or certification in administration or customer service is preferred.
• Proven experience in a customer support coordination or administrative role, preferably in a service-oriented industry.
• Excellent organizational and time management skills, with strong attention to detail.
• Proficiency in CRM software and standard office productivity tools.
• Strong communication and interpersonal skills, with the ability to manage multiple stakeholders.
• A proactive attitude and a commitment to ensuring customer satisfaction.

• Competitive annual salary with potential for performance-based adjustments.
• Stable, in-office work environment fostering team cohesion.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for training and professional development within the support function.
• A positive company culture that values service excellence and employee contribution.