E-Commerce & Digital Product Specialist

If you’re searching for IT jobs, information technology jobs, jobs in information technology, jobs in IT, digital product jobs, e-commerce jobs, or technology-focused product management opportunities where you can make a visible impact, this role offers genuine ownership and career growth.

The successful candidate will take full ownership of a digital platform and associated customer-facing services, driving product strategy, user experience improvements, platform enhancements, and growth initiatives.

• Own and drive the product roadmap, balancing customer value, commercial objectives, and operational requirements.
• Design and continuously improve the customer journey across digital channels and self-service platforms.
• Manage the release lifecycle from feature specification and backlog prioritization through to launch.
• Coordinate internal stakeholders, technical teams, and external development partners to successfully deliver new functionality.
• Plan and execute testing activities including functional testing, user acceptance testing, and A/B testing initiatives.
• Monitor and improve key performance indicators including adoption, active users, conversions, retention, customer engagement, and revenue growth.
• Use analytics and customer feedback to identify improvement opportunities and prioritize enhancements.
• Collaborate with multiple business units to ensure seamless integration between digital platforms and business systems.
• Manage external vendors, development partners, and associated budgets.
• Help scale and mature the digital function as platform adoption continues to grow.

• Minimum 3 years’ experience in digital product management, app product management, e-commerce, or a similar digital product environment.
• Proven experience managing a live digital platform or customer-facing product.
• Experience across the complete product lifecycle including roadmap ownership, UX input, delivery oversight, testing, launch, and optimization.
• Strong understanding of e-commerce platforms, analytics tools, Agile delivery methodologies, and UX principles.
• Ability to work effectively with technical teams, developers, vendors, and business stakeholders.
• Strong analytical skills with the ability to translate data and customer insights into product decisions.
• Commercially focused mindset combined with a strong customer-centric approach.
• Self-starter capable of building processes, driving initiatives, and taking ownership of outcomes.

Relevant Degree in Information Systems, Computer Science, Engineering, Business, Marketing, or a related field