Account Support Specialist

Paarl, South Africa | Posted on 04/09/2026

We are seeking a highly organised and customer-focused Account Support Specialist to join our Sales team. This role plays a critical part in supporting Account and Sales Managers in the successful management of customer programmes, sales administration, and customer relationships.

The ideal candidate will be a proactive individual with excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment. You will act as a key support function between customers and internal teams, ensuring the smooth execution of sales programmes and administrative processes.

Key Performance Outputs

Account Management Support

• Participate in weekly customer meetings.
• Support Sales Managers in the efficient delivery of customer programmes and sales activities.
• Act as a customer contact point when Sales Managers are unavailable.
• Maintain accurate customer information within the CRM system and ensure annual reviews are completed.
• Request expected payment dates from customers and follow up on outstanding account sales.
• Proactively obtain customer purchase orders in line with programme requirements and sales confirmations.
• Request and manage collection references for rejections and reconcile returned quantities against system records.
• Gather and consolidate market intelligence, including insights on new varieties, trends, opportunities, and potential risks.
• Maintain and distribute weekly customer updates, product availability reports, and programme trackers.
• Monitor Supply & Demand forecasts to ensure alignment with customer programmes and recent updates.
• Ensure all sales orders contain valid customer purchase orders.
• Monitor overdue invoices and identify delays caused by late arrivals, notifying the Sales team accordingly.
• Submit stock reallocation requests to Sales Coordinators when instructed.
• Process and finalise approved account sales and claims transactions.
• Maintain weekly pricing schedules, ensuring accurate cost-to-serve information.
• Identify order delays that could impact pricing and proactively escalate concerns.
• Assist in preparing market reports, sales reports, operational reports, and weekly business updates.
• Coordinate with cross-functional teams to ensure timely completion of tasks.
• Follow up on actions arising from team meetings and ensure accountability.
• Maintain up-to-date customer documentation, including:
  Terms & Conditions, Credit Limit Approvals, KYC Documentation

Qualifications

• BCom Degree with a major in Marketing, Logistics, International Trade, or a related field; alternatively, a relevant tertiary qualification.

• Minimum of 2 years' working experience in a sales support, customer service, account management, administration, or related role.

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Knowledge of CRM systems is advantageous.
• Knowledge of ERP systems such as Net Suite advantageous.
• Strong email communication and business correspondence skills.
• Product knowledge or exposure to customer programmes will be beneficial.
• Excellent verbal and written communication skills.
• Strong planning and organisational abilities.
• Customer-centric mindset with a service-oriented approach.
• High attention to detail and results-driven.
• Ability to handle confidential information with discretion.
• Effective time management skills and the ability to work under pressure.
• Strong follow-through and coordination skills across multiple stakeholders.

• This is an exciting opportunity for a motivated professional looking to grow within a dynamic sales environment.
• You will gain exposure to customer relationship management, programme execution, sales operations, and strategic market insights while working closely with experienced sales professionals.