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CRM Specialist; User Experience
Job in
Pacifica, San Mateo County, California, 94045, USA
Listed on 2025-12-01
Listing for:
Pacificacontinental
Full Time
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
Digital Marketing, CRM System
Job Description & How to Apply Below
Our client is looking for a CRM Specialist ( User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.
Responsibilities- Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.
- Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.
- Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.
- Collaborate with the customer support team to answer user questions and feedback.
- S trong design, communication, and collaboration skills.
- Experience in tooltips, tours, and survey implementation.
- Experience in UX/UI design
- Experience in user research
- Experience in data analysis
- Knowledge of Chameleon,Customer.io , One Signal or others CRM Sportbookssystems
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