Field Support Specialist/It Support Engineer ( Backfill
Job Description & How to Apply Below
Overview Field Support Specialist – Padova
Location:
Padova Duration: 12 Months Responsibilities Installing , configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of laptops & desktops
Printer management
Assistance in fixing issues for conference rooms and working with vendors for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA’s)
Support recurring meetings, events, and after-hours activities as required
Document incidents, problems, and resolutions for future reference and the knowledge baseL1 level network troubleshooting and resolution for LAN connectivity
Hands & feet support to backend team for network/server/application issues
Working with vendor support contacts to resolve technical issues
Labelling racks and devices
Server mounting/movement
Hands & feet support for data center (Compute, Storage, Backup, Network); physical server/network/storage tasks including device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking
Qualifications
Good communication skills
Knowledge of DHCP and DNSExperience with Office 365 support
Experience with IT hardware and software troubleshooting
Ability to provide hands-on hardware maintenance, IMAC services, and AV/conferencing support
Flexibility to support after-hours activities and events as required
Note:
This description retains the core responsibilities and requirements for the role and excludes non-job-related content.
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