Customer Service Representative

Customer Service Representative - $14.00/hr

Apply for the Customer Service Representative - $14.00/hr role at Solera Holdings, LLC.

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Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.

With 6,500 team members, we foster an uncommon, innovative culture dedicated to bringing the future to bear today through cognitive answers, insights, algorithms and automation.

AutoPoint is hiring Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

• Make outbound calls to customers on behalf of their dealerships (no cold calling).
• Make outbound calls on behalf of our clients to other businesses to promote their services.
• Effectively communicate the reason for your call and the promotional incentives to customers.
• Aid customers in taking full advantage of their inclusive vehicle maintenance plans.
• Schedule service appointments using the dealership’s own booking system.
• Remind customers of missed appointments and reschedule as necessary.
• Communicate with customers while booking/rescheduling to manage both dealership and customer expectations.
• Handle customer questions regarding their vehicle or dealership.
• Record customer feedback professionally and accurately.
• Conduct calls efficiently and effectively, remaining professional at all times.
• No selling involved.

• 6 months or more of call‑center experience.
• Ability to speak clearly and maintain professional telephone etiquette.
• Accurate and efficient typing skills.
• Active listening skills.
• Quick acknowledgment and response during customer conversations.
• Skill in soliciting valuable customer feedback.
• Ability to manage difficult customer situations appropriately.
• Multi‑tasking between scheduling programs, call surveys, and customer conversations.

Great pay with benefits.

Flexible schedules, perfect for students.

Fixed schedules with no surprises of reduced hours.

Global company with room for advancement.

Job requirements and responsibilities may evolve. The Company reserves the right to adjust, add to, or eliminate any aspect of this description. Employees may be required to assume additional or different tasks as business needs change.

Solera Holdings, Inc., and its U.S. subsidiaries (together, Solera) is an Equal Employment Opportunity Employer. The firm’s policy is not to discriminate against any applicant or employee based on race, color, religion, national or ethnic origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, or genetic information. The firm also prohibits harassment of applicants or employees based on these protected categories.

Seniority level: Entry level |
Employment type: Full‑time |
Job function: Administrative, Customer Service, and General Business |
Industry: IT Services and IT Consulting