Director of Operations, Medical Group

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Scheduled Weekly

Hours:

40

Work Shift:

Days (United States of America)
DIRECTOR OF OPERATIONS, MEDICAL GROUP - SURGICAL SERVICES | Paducah, KYMarshall Nemer Pavilion 1532 Lone Oak Road Paducah, KY 42003

Reports to:

VP of Operations, Medical Group (Market)# of Direct Reports: 40-509 service lines, 36 providers, 5 operational leaders, ~40 FTEs:

Cardiology | Vascular Surgery | Pulmonology | Cardiothoracic Surgery | General Surgery | ENT | Gastroenterology | Plastic Surgery | Urology Primary Function/General Purpose of Position Provide operational oversight of all activities for assigned practices and departments. In collaboration with appropriate interdisciplinary team members, is responsible for the oversight of clinical programs, regulatory compliance, performance improvement, certification and accreditation and quality improvement processes.  

Managerial oversight for each of these identified areas along with supervision of the practice managers. Responsible for the overall direction, coordination, and evaluation of assigned practices.  Works closely with the operational and clinical leadership both within the medical group and in the market to advance the goals and mission of the ministry.  Leadership responsibilities include revenue cycle management, administration, program management, business development and strategic planning.

Essential Job Functions Supports and directs the efficient, effective operations of assigned practices including provider productivity, appropriate staffing, supply utilization and resource allocation.

Proactively advances the performance of the medical group through improved processes, efficiencies, and provider and associate engagement.

Leads change efforts in areas of responsibility and may lead larger scale efforts across the market medical group practices including M&A activity, technology, patient experience and clinical improvement efforts.

Functions as a positive representative and leader within the ministry and the external community.

Directs and develops physician practice leaders.  Ensures the ministry’s clinical providers provide high quality, efficient, effective care by supporting and developing and retaining highly responsive, reliable, competent support teams.

Creates a culture of clinical and operational performance focused on quality, service, stewardship and engagement.

Participate in market or system-level projects, committees, councils or work  collaboration with talent acquisition, actively participates in the recruitment process to interview, retain, train and develop practice clinical and administrative teams.  Partners with ministry leaders to identify opportunities for candidate pipelines.

Identifies and supports meaningful coaching and development opportunities to grow talent within the practice and ministry.

Acts as a practice and operational leader, and models desirable behaviors that reinforce ministry culture.

Education Bachelors Degree in Healthcare administration, business, finance or related field (required)
Work Experience5 years in physician practice management with increasing scope of management responsibilities and achievement.

Skills Proficient in all Microsoft Office products

Experience with capital and system projects including building and equipment

Proficiency in budgeting, financial management and project management

Ability to think strategically, solve complex problems and make sound decisions

Effective time management

Excellent interpersonal skills with the ability to engage at all levels of the organization. Leading through influence and relationship building

Ability to lead change

Excellent verbal and written communication skills

Mercy Health is an equal opportunity employer.

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