Family and Hospital Partnership Liaison - Madisonville​/Paducah, KY

At Network for Hope (NFH) the Family & Hospital Partnership Liaison (Family HPL) provides day-to-day leadership and coordination within assigned hospitals to enhance the overall culture of donation. The Family HPL is responsible for building and maintaining key relationships, improving processes, and providing education to hospital staff and donor families to maximize opportunities for organ and tissue donation and transplantation.

This role involves guiding families through the donation process, supporting hospital staff as a subject matter expert, and ensuring compassionate, high-quality care aligned with Network for Hope's mission. This position requires significant regional travel, schedule flexibility, and on-call availability for potential donor situations.

Duties and Responsibilities Strategic Hospital Development & Support Collaborate with hospital leadership to review donation objectives, develop and implement strategic initiatives, and align hospital priorities with a culture of donation.

Identify underperforming areas and initiate corrective actions.

Provide support services and assist in resolving issues for hospital partners, including occasional after-hours and weekend needs.

Anticipate and respond to hospital needs, including changes in clinical regulations, policies, and staffing.

Ensure hospitals adhere to best practices and regulatory requirements.

Relationship Building Cultivate and maintain strong relationships with key hospital staff, including physicians, nurses, chaplains, social workers, respiratory therapists, and administrators.

Conduct regular on-site visits and activities at assigned hospitals, including night shifts, to maintain visibility and support donation efforts.

Identify and empower hospital "champions" to act as internal advocates and resources for donation processes.

Partner Education & Training Prepare and deliver comprehensive and inspirational education programs on donation processes and regulations.

Provide real-time education during active donation cases to ensure staff understand their roles and the regulations governing family approaches.

Lead training on donation pathways, techniques, and best practices.

Data Analysis & Reporting Gather, analyze, and report on hospital-specific donation metrics and outcomes.

Identify and communicate trends in referrals and donation results.

Present donation metrics, process improvement efforts, audit results, and other relevant information to hospital leadership.

Participate in post-donor reviews to refine and improve donation strategies.

Document all interactions and activities with hospital staff in donor/electronic systems (e.g., iTransplant) according to organizational standards.

Compliance, Quality, & Process Improvement Recommend and implement improvements to departmental processes to enhance team effectiveness and reduce administrative burdens.

Share best practices between hospitals and organ procurement organizations (OPOs) to drive continuous improvement.

Conduct or assist with improvement projects, including formal PDSAs, to achieve donation goals and metrics.

Participate in onboarding and orientation of new team members to foster a culture of learning and excellence.

Ensure hospital partners comply with relevant regulations, including CMS indicators and accreditation standards.

Work with hospital-based committees to set goals, address donation process issues, and review donation activity.

Conduct follow-ups and corrective actions when process variances are identified.

Family Counseling Maintain on-call availability to respond promptly (within one hour) to organ donor referrals from assigned hospitals.

Provide consistent support to families by addressing informational, physical, and emotional needs, clarifying…