Customer Service Representative

Join to apply for the Customer Service Representative role at Million Air
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Do you enjoy working in a fast‑paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award‑winning team! The Customer Service Representative plays a vital role in our daily operations and will provide world‑class service to crew and passengers by ensuring a warm welcome, concierge service, and seamless boarding experience. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers, including making reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times, including front desk, lobby, and all FBO amenities.

• Customer focus – naturally outgoing/extroverted.
• Communicate with customers and employees in person, on phone, and through radio communications.
• Strong computer skills, including Microsoft Office and point‑of‑sale programs.
• Basic mathematical knowledge.
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (clean driving record).
• Bi‑lingual preferred.

• Customer service experience, preferably in the service industry.
• High School Diploma or equivalent.
• Entry‑level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero‑tolerance drug‑free employer includes pre‑employment and random screening.

• Must be able to lift 25 pounds.
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.

Non‑exempt. Shift work requires working evenings, weekends, and on scheduled company holidays.

No travel is expected for this position.

Entry level.

Full‑time.

Other.

Airlines and Aviation.

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.