System Administrator

Overview

The System Administrator will oversee and manage the maintenance, configuration, and operations of IT infrastructure including on-premise and cloud-based systems. The ideal candidate will have expertise in O365 administration, AWS Cloud Server Management, Active Directory, Proxmox, VMware/Hyper-V, VoIP systems, and enterprise-level IT operations. This role also involves website maintenance, API integrations, software deployment, and IT security management while ensuring seamless technical support for internal teams.

• Server & Workstation Management
  • Install, configure, and maintain Windows/Linux servers, laptops, and workstations.
  • Manage AWS cloud servers, Proxmox virtualization, and on-premise environments (VMware, Hyper-V).
  • Perform system upgrades, patch management, and monitor system health.
• User Support & Access Management
  • Administer Office 365, Active Directory, SSO (Single Sign-On), and Access Work or School accounts.
  • Manage user accounts, group policies, and permissions.
• Network & Security
  • Troubleshoot hardware, software, and network issues.
  • Implement system security best practices and manage firewall rules.
  • Maintain data backup, disaster recovery procedures, and endpoint protection.
• Software & Application Management
  • Oversee Microsoft Software Centre deployments and application updates.
  • Integrate calling/VoIP software with business systems.
  • Manage internal API integrations and ERP systems (ZOHO, ODOO, Lantern, SAP B1).
• Website & Service Maintenance
  • Maintain corporate website and coordinate updates with developers.
  • Ensure optimal uptime and performance of hosted applications.
• Support & Documentation
  • Provide technical support and guidance to internal teams.
  • Maintain detailed documentation of system configurations, network diagrams, and procedures.
  • Train staff on new technologies, tools, and IT policies.

• ITIL (Required)
• CCNA (Required)
• MCSA, RHCSA (Preferred)
• AWS Solutions Architect (Preferred)

• Strong knowledge of IT hardware, networking, and enterprise infrastructure.
• Excellent communication and client-facing skills.
• Strong leadership, organizational, and team management abilities.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple priorities.

Bachelor’s degree in Information Technology, Engineering, or related field.

• 8+ years of experience in System Administration with enterprise-level IT operations.
• Strong experience in enterprise-level IT infrastructure management.
• Hands-on experience with VoIP systems, wireless technologies, and ERP integration tools.
• Experience with ticketing systems and remote support tools.
• Familiarity with ITSM practices (Change Management, Incident Management).
• Strong knowledge of network protocols, system security, and database management.