Administration Assistant

Join Our Team at Devon Hills Holiday Park!

Location:

Devon Hills Holiday Park, TQ4 7PW

Salary: £12.60 per hour

Hours:

Variable hours, with weekend availability required

Job Type: Permanent

Are you organised, approachable and passionate about delivering great customer service?

At Haulfryn, we create outstanding holiday experiences and we’re looking for an Administration Assistant to join our friendly park team at Devon Hills Holiday Park
. This is a varied, people-focused role where no two days are the same, supporting holiday guests, owners, contractors and the wider park operation.

If you enjoy being the first point of contact, keeping things running smoothly behind the scenes and working as part of a close-knit team, we’d love to hear from you.

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

As an Administration Assistant
, you will:

• Act as the first point of contact for customers in person, by phone and via email
• Provide a warm, professional welcome to holiday guests, owners and contractors
• Check guests in and out using the Parc Vu system, prepare welcome packs and assist with bookings
• Respond to guest queries and complaints, escalating to management when appropriate
• Support holiday homeowners with billing payments, gas bottle orders, and maintenance requests
• Assist with daily cash reconciliation, petty cash and till floats
• Maintain accurate Health & Safety records, logging incidents and accidents on the Prime system
• Liaise with manufacturers and suppliers regarding warranty claims and after-sales queries
• Ensure the reception and office areas are tidy, organised and well-stocked
• Work closely with the Park Manager and wider team to support smooth park operations

You’ll bring:

• At least 2 years’ experience in a customer service or customer-facing role
• Excellent communication skills, both written and verbal
• A calm, professional approach when handling queries or complaints
• Strong IT skills, including Outlook, Word and Excel
• Excellent attention to detail and a proactive attitude
• The ability to work on your own initiative as well as part of a team
• Flexibility to work variable hours, including weekends

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations:
  Work in places that inspire
• Family Values:
  Join a supportive, community-focused team
• Nurturing Nature:
  Sustainability is at the heart of what we do

If you’re looking for a varied administration role where your people skills really matter, we’d love to hear from you.

Apply today to join Haulfryn as an Administration Assistant at Devon Hills Holiday Park.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process.