Aftercare Advisor

An exciting opportunity has arisen to join one of the UK’s leading providers of pet cremation services. Based at Valley Pet and Equine Crematorium in Paignton, we are looking for an empathetic and enthusiastic individual to join our experienced team as an Aftercare Advisor.

Looking after our clients means doing the right thing, especially at a time when they need us most - this our number 1 priority so if making a real difference to peoples lives appeals to you, then please read on…

We pride ourselves on offering a service that we ourselves would want for our faithful friends, giving every care and attention to the small details that matter the most, be it a paw print or other bespoke requests. We treat all of our pets with the same dignity and respect, as we help them to cross over the rainbow bridge.

It can be a tough job dealing with the realities of bereavement and pet afterlife services, but

what keeps us motivated and gives us satisfaction is knowing that we're making a difference, delivering exceptional customer service and care to give comfort to pet owners when they need it the most.

No experience? No problem. We provide full training and ongoing support.

• Empathy for others when they are in need
• Exceptional listening and communication skills
• Detail orientated to ensure all specific wishes are captured and carried out
• A desire to help and support others in their time of need
• Pride and satisfaction in delivering outstanding customer service

You will be working in our crematorium liaising with customers. You will be supporting bereaved pet owners to get through the toughest experience a pet owner can go through, providing that much needed friendly and empathetic guidance to help them make the right choices for them.

• Helping us to care for our clients via taking and making phone calls to help them make suitable arrangements for the cremation of their beloved pets
• Responding to any enquiries/queries from general public and veterinary clients about our services.
• Maintaining a record of calls and financial transactions on Company systems, Looking after pet owners who choose to visit the crematorium in person, ensuring that our clients wishes are followed by assisting with the packing, checking and return of their pets’ ashes, covering our Gold Leaf collection Service and other duties when required.

This role is varied, working by yourself as well as part of the team, you will be working 37.5 hours a week Monday to Friday, 9.00am until 5.00pm. with an hourly rate of £12.71 per hour.

• 33 days’ annual leave (including Bank Holidays)
• Additional days holiday for every full year worked (up to a maximum of 5 additional days.
• Company Pension Scheme.

If this sounds like the perfect role for you, Please email sarah.k