Scheme Manager

Overview

The role of Scheme Manager will include:

• Providing administrative support for the delivery of high quality and value for money housing services
• Assisting with part of the lettings process, including viewings, pre-void inspections and key management
• Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
• Maintaining accurate records and manage extensive computer work efficiently
• Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
• Identifying and report potential repairs or faults at the scheme and monitor to completion
• Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area

• Previous experience working with older people or vulnerable client groups
• Excellent interpersonal and customer service skills to build strong relationships
• Strong time management skills and the ability to work independently in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• A full, valid driving licence is essential due to travel requirements

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance.