Technical Support Engineer, Intermed

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As a Technical Support Engineer, you’ll become the trusted expert and strategic escalation point within our customer support organization, delivering advanced technical solutions and innovative problem‑solving for our cutting‑edge satellite navigation test and simulation systems. This role is perfect for driven professionals ready to elevate their technical expertise while directly impacting customer success and product excellence.

You’ll work both independently and collaboratively to analyse complex technical issues, replicate customer environments, and guide resolution efforts through root cause identification and corrective actions. With growing autonomy, you’ll contribute to knowledge creation, continuous improvement of support processes, and the enablement of junior engineers. This is an excellent role for a support professional ready to deepen their technical skill set and take on broader responsibilities within a collaborative engineering environment.

As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time‑to‑market for next‑generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark.

We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground‑breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications.

Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in‑house.

• Champion customer success by taking full ownership of complex hardware and software cases from escalation through resolution, delivering expertise and accountability at every stage.
• Leverage advanced diagnostic tools and cutting‑edge techniques to strategically isolate, reproduce, and resolve even the most complex technical challenges.
• Act as a strategic bridge between customers and engineering teams, translating real‑world challenges into high‑impact insights that directly shape product roadmaps and drive meaningful improvements.
• Lead and inspire junior support engineers through hands‑on mentorship, sharing best practices and developing the next generation of technical support talent.
• Contribute to the creation and improvement of technical documentation, FAQs, and internal troubleshooting guides.
• Perform or support remote and on‑site system installation, configuration, integration, and training.
• Expertly manage and track escalated cases using industry‑standard platforms like Salesforce and Jira, consistently exceeding SLAs and customer satisfaction targets.
• Support software and firmware deployments, including pre‑release testing and validation when required.
• Collaborate with cross‑functional teams (Engineering, Product, QA) to ensure customer issues are accurately captured and resolved.
• Join a global 24/7 support community, contributing to on‑call and after‑hours rotations that…