QA Manager

Job Details

Location: On site / Paignton, UK
Job Type: Permanent / Full-time
Sector and Subsector: Science | Quality & Validation
Salary: Competitive salary

The QA Manager is responsible for leading all Quality Assurance activities within Torbay Pharmaceuticals. This role ensures that products are produced consistently to the required quality standards, that compliance is maintained, and that QA team are effectively guided and developed. The QA manager acts as the primary QA SME to all departments driving quality culture, operational excellence, and continuous improvement.

At TP we have our own special kind of chemistry. Our heritage spans over 50 years with a track record of manufacturing essential medicines across the UK and beyond. With backing from an investment partner are now forging a new path in the private sector.

We are a growing and ambitious business and with this comes opportunities for our people. At TP, we are going places. A career with us means a career helping save lives. We bring skills of all levels and experiences together; not all of our people begin their working lives in pharma. Together we can make lives better.

Every role within our business carries responsibility for:

• Putting Health & Safety first in how you work, making sure your own actions and decisions support a safe working environment
• Identifying and promptly reporting Health & Safety hazards and incidents
• Following all Health & Safety procedures and challenging or escalating anything that could present a risk to people, product or site operations.

Reporting into the Head of Quality you will work as part of a management team with other managers in operational areas, to ensure the quality, efficiency and safety of our products. The role will provide high level support for all GMP aspects, and continuous improvement.

• Lead, coach, and develop QA team, providing day to day leadership, and support to other areas
• Ensure all QA resources are being optimised and utilised to meet financial expectations and budget.
• Provide senior QA oversight for sterile manufacturing operations, including formulation, filling, and packaging.
• Manage batch documentation reviews and ensure that products presented to the release team meet the expectation of GMP and all stakeholder
• Ensure Right-First-Time (RFT) batch release performance against agreed service-level agreements and/or targets.
• Conduct performance reviews, training plans, and competency assessments.
• Foster a proactive, collaborative, and accountable quality culture.
• Oversee the investigation of Deviations, Out of Specification (OOS) results, and customer complaints and act as a point of escalation
• Drive root cause analyses and implement robust Corrective and Preventive Actions
• Provide real time QA support to manufacturing operations, ensuring compliance with GMP, and internal quality standards.
• Oversee batch record review, line clearance, in process checks, and product release support.
• Lead or support root cause investigations and ensure effective CAPA implementation.
• Monitor and elevate quality risks, ensuring appropriate mitigation actions.
• Support internal and external audits, including regulatory inspections, including hosting of audits and inspections.
• Maintain and improve SOPs, work instructions, and quality procedures relevant to manufacturing operations.
• Ensure documentation accuracy, traceability, and data integrity.
• Identify and drive improvements in quality processes, shop floor controls, and product reliability.
• Oversee quality focused improvement projects using structured methodologies (e.g., Lean, Six Sigma, 5 Why, FMEA).
• Analyse quality KPIs and trends to proactively address systemic issues.
• Produce reports and KPIs to show the compliance of the Operational performance of the site
• Promote right first time performance and reduction of waste, rework, and deviations
• Partner with Production, Engineering, Supply Chain, and R&D to ensure quality is embedded in all activities and that activity is performed collaboratively.
• Support change control processes, ensuring quality impact assessments are completed.
• Provide QA input for equipment upgrades, process changes, and new product introductions.
• Liaise with other key managers to ensure continued compliance and escalation, including QC, Manufacturing operations, Supply Chain, QPs etc.

This role is based on-site, with the option to work remotely 1 day a week.

• Degree or practical experience in Chemistry, Microbiology, Pharmaceutical Sciences, or related discipline.
• 5+ years experience in QA, production or packaging.
• Strong knowledge of GMP and manufacturing.
• Experience of dealing with manufacturing deviations, including risk assessments and CAPA planning.
• Exceptional root cause analysis, critical decision-making, and strong written/verbal communication skills.
• Cross-functional team working
• Excellent communication and interpersonal skills
• Ability to build relationships with…