IT Infrastructure Technician

Job Description

Join Avery Dennison's Infrastructure & Operations (I&O) team and be a catalyst for our digital future! We are shifting our operating model from reactive support to proactive innovation and strategic value delivery. As a IT Infrastructure Technician (internal

Job Title:

GTS Specialist), you will be a critical, hands‑on IT Technician, driving efficiency, resilience, and a superior digital experience across several sites. This role is your chance to be known for the innovation you create, not just the infrastructure you manage.

This role sits at the intersection of operational excellence, emerging technology, and world‑class service, providing essential support and strategic partnership.

• Provide Technical & OT Support:
  Serve as the go‑to technical expert, resolving complex issues across IT infrastructure (network, hardware, cybersecurity, database) and mission‑critical Operational Technology (OT) within our manufacturing sites.
• Drive Process and Innovation:
  Proactively collaborate with colleagues to streamline processes, champion innovative solutions, and ensure that IT changes, including the shift to agile methodologies, are seamlessly adopted by local teams.
• Orchestrate and Deliver Projects:
  Lead the successful execution of IT projects—from hardware refreshes to security rollouts—ensuring they are on‑time, within budget, and align with company standards.
• Manage End‑to‑End Asset Lifecycle:
  Oversee the full lifecycle of IT assets (laptops, desktops, mobile devices, thin clients) from procurement and deployment to maintenance and decommissioning.
• Champion Service Excellence:
  Act as a trusted advisor and business liaison, providing timely, accurate support and advocacy for digital workplace technologies to ensure users have a positive experience.
• Apply ITIL Principles:
  Leverage ITIL best practices for change management, incident resolution, and continuous problem prevention to maintain a highly available and resilient service environment.

• A high school diploma or equivalent is required; a bachelor's degree in a business or technology field is preferred.
• Information Technology courses or certification(s) required.
• 3–5 years of hands‑on experience performing troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote manufacturing sites.
• Experience with Operational Technologies (OT) in a manufacturing environment is highly valued.
• A foundation in ITIL principles is an asset.

The salary range for this position is $58,140 – $73,000/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact  or NA.TA to discuss reasonable accommodations.