Assistant General Services Manager

Assistant General Services Manager

We’re looking for a highly organised and proactive Assistant General Services Manager that will act as a key support to the General Services Manager and serve as a secondary point of contact for Sodexo on site, covering both soft and hard services. The role is responsible for supporting the smooth day‑to‑day running of the operation, including administration tasks such as invoicing, purchase orders, payroll processing, and general office support.

• Support the General Services Manager in the day‑to‑day running of site services to ensure smooth operational performance
• Manage and maintain client work orders, including updates, reporting, and accurate service records
• Allocate and coordinate work for cleaning and security teams in line with contract requirements, budgets, and service standards
• Process invoices, raise purchase orders, and support general finance and administrative activities
• Assist with payroll processing and maintain accurate employee and personnel records
• Support month‑end reporting, including financial summaries and operational reporting
• Maintain filing systems, including food safety records and HACCP documentation
• Manage office supplies, PPE, and approved ad‑hoc purchasing requests
• Liaise with subcontractors to ensure services are delivered to required standards
• Support compliance with health and safety, hygiene, fire, COSHH, and site regulations
• Ensure equipment is maintained in safe working order and report faults promptly
• Act as point of contact for client queries in the absence of the General Services Manager
• Deputise for the General Services Manager when required
• Support senior management with reporting, administration, and presentations as needed
• Carry out additional reasonable duties to support operational requirements
• Support cost control, including labour, expenses, and purchasing within agreed budgets
• Assist with financial reporting and monthly management information
• Process card payments, maintain till systems, and manage user records
• Support financial reconciliation and month‑end processes
• Support payroll administration and maintain accurate HR records and documentation
• Maintain organisational charts and employee records
• Support recruitment, induction, training, and ongoing staff development
• Ensure training records are accurate and up to date
• Support employee relations queries and help resolve issues in a timely manner
• Assist with team meetings and communication briefings
• Support holiday planning and workforce scheduling to ensure adequate cover
• Support delivery of contractual, financial, and operational performance targets
• Ensure compliance with all health, safety, and statutory requirements
• Support effective workforce planning and service delivery across site operations
• Help maintain high standards of service delivery in line with company policies

• Experience in facilities operations, administration, or people management
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience working in a compliance‑driven environment
• Competent in Microsoft Office applications
• Good understanding of business and administrative processes
• Experience working with internal systems (SAP experience desirable but not essential)

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland’s enhanced benefits and leave policies

We’re a Disability Confident Leader employer. We are committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations and Origins.