Forecasting & Demand Planning Insights Analyst

Forecasting & Demand Planning Insights Analyst

Location:

West Midlands
Hybrid: 2 Days onsite per week
Salary: £38,000 ~ £45,000 + Bonus + Broad Flexible Benefits
Advertised by:
Longreach Recruitment

We’re recruiting a Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both Contact Centre and a large‑scale national Field Resource functions.

Key Responsibilities

• Build accurate short‑ and mid‑term demand forecasts for National Field Resource and Contact Centre operations.
• Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations.
• Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
• Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand.
• Monitor forecast performance and continuously improve accuracy.

Your Experience & Skills

• Advanced modelling experience (forecasting, demand planning and capacity planning).
• Advanced Excel with ideally some SQL skills;
  Power BI or similar BI tool experience.
• Background in forecasting, planning, or operational analytics (field or contact centre desirable).
• A clear communicator who can explain insights in a simple, meaningful way.
• Well organised, curious, and comfortable managing multiple priorities.

Keen to apply and learn more about the Forecasting & Demand Planning Insights Analyst position? Share your CV for consideration to Ian Lasplace via