Customer Care Coordinator

Position: Customer Care Coordinator )
I am currently recruiting for an Customer Coordinator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site. The start date for this role will be ASAP, so you must be available to start work immediately.

You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be £12.82 per hour, with the annual salary being £27,000.

You will be responsible for:

Organising the service operatives and contractors to undertake work in new home plots
Ensure there is an accurate log of all home investigations or notes so that all cases are kept up to date and can be actioned appropriately
Managing the CRM's diaries, to ensure that clients complaints are being dealt with appropriately and in a timely manner
Email inbox management regarding any home inquiries
You will be responsible for the collation and management of information and data and the escalation of customer issues where appropriate
Liaise with relevant departments regarding customer complaints or queries

Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also a desirable.

You ideally will have experience within a Facilities Management/Coordinator/ Housing background to be considered for this role, however a good background in customer service will be considered.

If you are available to start immediately, please apply now or contact me for more information on (url removed)

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