Customer Service Advisor

Customer Service Advisor

Location:

Northampton

Office:
Onsite – Monday to Friday

Type:
Full-time

Salary:
Up to £27,000 p/a + Bonuses

Our client is a leading B2B organisation who is seeking a dedicated Customer Service Advisor to join its expanding team.

The successful candidate will play a key role in delivering exceptional customer service and efficient order management. This position involves providing reliable and transparent support to customers, ensuring enquiries are handled promptly and professionally.

• Handling customer enquiries via phone, email, and online chat
• Processing orders accurately and efficiently
• Preparing and following up on sales quotations
• Maintaining and updating customer and supplier databases
• Supporting both sales and administrative teams
• Managing customer payments and transactions

• Takes initiative, provides solutions, and follows tasks through to completion
• Looks for opportunities to learn, grow, and share knowledge with colleagues
• Delivers high-quality work, maintaining high standards
• Approaches challenges creatively while considering the wider customer and business impact
• Communicates clearly, collaborates effectively, and remains organised and reliable
• Works well with colleagues to achieve shared goals

• Excellent written and verbal English communication skills
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong problem-solving, analytical, and customer service abilities
• Good commercial awareness and strong attention to detail
• A proactive self-starter with strong work ethic and ambition to progress
• Minimum 2–3 years’ telephone-based customer service experience

• 28 days holiday including Bank Holidays
• Cash health plan and pension scheme
• Christmas shutdown
• 24-hour GP advice line, counselling, legal and financial helplines
• Discounts for cinema, restaurants, and high street retailers
• Opportunities for progression and increased responsibility
• Ongoing training and career development
• Annual performance-based bonus opportunities