Content Designer - Credit Office: United Kingdom

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

A chat-first product, Cleo is right on the cutting edge of AI design, creating brand new technologies to capitalize on the remarkable recent advancements in this space.

At Cleo, this often means (but is not limited to) creating chat experiences and growth experiments that turn user insight into impact – designing content that meets real people where they are, strategically motivates action, and delivers value for both our users and the business.

We are currently looking to hire two Content Designers into our Credit Pillar who are currently responsible for developing a wider range of credit products to solve our customers problems. These roles would see you work across our products from Minimum Viable Test stage all the way through to launch, giving you a unique opportunity to shape content on a core area of the company ✨

• Collaborating with product designers, researchers, analysts, and developers to create products that improve how people manage their money.
• Designing content for new conversational flows—whether that’s jokes for modes like roast and hype or creating financial insights to help people budget better or spend more wisely.
• Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice.
• Analysing user asks to improve Cleo’s understanding of their questions and needs.
• Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them.

• A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
• A passionate writer, with an interest in writing for user‑centred products
• A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
• A collaborative approach to writing – at least once a week we get together as a team to throw ideas out and try and write lines for the app
• An ability to adapt to different writing styles, voices and mediums
• Strong proofreading and editing skills
• Content Expertise: You’re a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences.
• Tone and Voice: You know the Cleo tone of voice so well, it’s second nature. You understand the nuances of US audiences and can adapt language to resonate effectively.
• Technical Know‑How: You’re confident using design language and terminology
• Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleo’s broader strategic goals.
• Data‑Driven: You use evidence, data, and research to inform your writing decisions.

• A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight…