Loyalty & Partnerships Assistant

As Loyalty and Partnerships Assistant, you will support the delivery and ongoing development of the Heathrow Rewards loyalty programme, helping to retain and grow the member base. Working closely with the Loyalty & Partnerships Manager, you will contribute to the planning, setup and delivery of targeted loyalty campaigns. You will support member acquisition, engagement and revenue growth through the day-to-day management of loyalty activity and partnerships.

This includes assisting with customer escalations, monitoring transactions, and supporting fraud prevention.

• Maintain and update the campaign and communications calendar, ensuring activity is accurately tracked
• Contribute to the creative briefing process for internal teams and external agencies, including preparing briefs, coordinating feedback and updating copy where required
• Maintain campaign reporting and dashboards, helping track performance and share insights with the wider team
• Follow GDPR guidelines and best practice when handling customer data and campaign activity
• Keep up to date with loyalty trends, tools and innovations, sharing relevant learnings with the wider team
• Work with internal Commercial teams (Marketing, Digital, Retail, Surface Access, Aviation, VIP and Premium Services) to help coordinate content, campaigns and reporting

• Experience with in loyalty, marketing, CRM or other similar fields (operational or consultative roles)
• Experience of writing briefs and managing day to day relationships with external agencies and technology partners
• Experience of using Loyalty technology platforms
• Data insight/ analytical experience
• Experience of Travel, Leisure, Hospitality, Retail, Loyalty sectors
• Knowledge of the Data Protection Act, and other data collection and processing legislation and best practise

• Experience of Travel, Leisure, Hospitality, Retail, Loyalty sectors
• Experience working on Loyalty programmes

We offer competitive salaries and excellent benefits which include performance‑based bonuses, Share in Success Bonus plans, generous annual leave allowances, market‑leading pensions, family‑friendly policies, private health insurance, wellbeing tools, and learning and development opportunities.

Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and we champion inclusivity and celebrate individuality.