Technology Services Lead Engineer – M25

Join Connect Plus Services and take on a key leadership position within our Technology Services team, helping to maintain and enhance the critical technological infrastructure across the M25 network.

As Technology Services Lead Engineer, you will lead and manage a team of up to four engineers and technicians, ensuring effective task allocation, high performance and operational excellence. Alongside your leadership duties, you will remain hands-on—attending site activities where required and providing expert technical guidance to support your team.

You will be responsible for the cyclic maintenance and fault rectification of essential roadside technology systems, including CCTV, Emergency Roadside Telephones, MIDAS, RCC, NTIS, HAWIS, traffic signals and message signs. All work will be delivered in accordance with quality plans and contractual requirements set by National Highways and Connect Plus Services.

This is an opportunity to play a vital role in the continued performance, safety and resilience of one of the UK’s most important transport networks.

This role is based within CPS Area 5 and requires regular travel across the network to support operational activities. Flexibility is essential, as you will be required to respond to faults, emergencies and operational demands. A full UK driving licence is required, and you must be comfortable working at height and in confined spaces when necessary.

You will promote and adhere to the Zero Harm safety culture at all times, ensuring all health and safety concerns are recorded and reported promptly. You will deliver a customer‑focused, service‑oriented and commercially aware approach to all work.

You will supervise and manage a team of engineers and technicians, ensuring effective workload distribution, performance management and compliance with operational standards. This includes responsibility for timesheets, annual leave, sickness and absence management.

You will support field teams by attending jobs when required, providing technical guidance and ensuring all activities meet contractual KPIs and quality expectations. You will carry out cyclic maintenance and fault rectification on roadside technology assets, attending faults, knockdowns and corrective maintenance activities, including full site and equipment reinstatement.

A key part of your role will be developing and implementing fault‑reduction strategies, ensuring accurate data capture in Service Now, and maintaining detailed asset and maintenance records. You will liaise regularly with control offices, regional control centres and traffic operations centres, and attend meetings when required.

You will maintain technical proficiency in National Highways systems and software, ensure compliance with NHSS8 sector scheme requirements, and manage regional portfolios in line with CPS standards. You will also respond to emergencies in accordance with agreed procedures, provide technical support for third‑party faults and ensure all equipment is securely logged, stored and maintained.

You will work closely with partners and stakeholders—including Balfour Beatty, Atkins, Egis and supply chain organisations—to support consistent and high‑quality service delivery.

You will have:

• An HNC or BTEC Higher National Certificate in electronics or telecommunications engineering, or an agreed equivalent qualification, supported by significant industry experience; or
• A minimum of eight years’ experience working on motorway communications or closely related systems.

You will also bring:

• NHSS8 certification
• Strong knowledge of National Highways communications infrastructure, standards and testing requirements (including ADAMr)
• Broad technical experience across systems such as MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS and traffic signals
• Proven people‑management skills, with the ability to lead, motivate and develop a small technical team
• Strong communication skills and experience working with NRTS contractors
• Flexibility to operate across different areas of the network

You will be well organised, self‑motivated and capable of managing competing priorities while…