Pensions Administrator

Join a growing pensions team and help deliver an outstanding service to pension scheme members and trustees.

As a Pensions Administrator, you'll be responsible for administering pension benefits, processing member transactions, resolving queries and ensuring benefits are paid accurately and on time. You'll work closely with members, trustees, colleagues and external stakeholders to provide excellent customer service while maintaining compliance with pension legislation and company policies.

• Administer pension schemes in line with scheme rules and regulations.
• Process retirements, transfer values, death benefits, and pension payments.
• Respond to member and trustee enquiries with clear and informative guidance.
• Maintain accurate member records and support reporting activities.
• Assist with pension increases, benefit statements, and member communications.
• Support operational projects, payroll activities, and quality assurance processes.
• Identify and support vulnerable customers, ensuring positive customer outcomes.
• Contribute to process improvements and operational efficiencies.

• Experience in pensions administration, ideally within Defined Benefit schemes.
• Good understanding of pension legislation and regulatory requirements.
• Strong analytical, organisational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficient in Microsoft Excel, Word, and Outlook.
• Comfortable working with administration systems and managing multiple priorities.

• The client I am partnered with has a huge focus on coaching and mentoring, you'll get the opportunity to scale up your knowledge and progress professionally in a supportive and collaborative environment.
• Healthy work life balance is also hugely encouraged! The hybrid working pattern allows for you to work side by side with stakeholders and the quantity of positions they are hiring for (ahead of increasing volume of work) shows the prioritisation of work life balance.

• Accuracy and attention to detail.
• A collaborative approach and commitment to continuous improvement.
• The ability to explain complex pension information in a clear and concise way.
• A passion for delivering excellent customer outcomes.

If you align with the above and are interested, please reach out to  for more information.

These are UK based opportunities, you must live and pay tax in the UK to be considered.